Their model is that a difficult conversation has three aspects. The rest of the book concerns itself with how to stay in dialogue. Authored by members of the harvard negotiation project which sounds awfully prestigious, the book is lucid and accessible. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. How to discuss what matters most by douglas stone, bruce patton, and sheila heen. I also address why this book is important for chronically ill people. Library journal stone, patton, and heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easytobrowse format. Like we dont care where the ball lands, as long as it doesnt land on.
It is a method i work with in instructing clients how to work with those that they have typically been challenged with. Difficult conversations is possibly the best book i have read on effective communication and indeed it ranks first in my best communication skills books. Good communication is important both in formal negotiations and in daily. Heen, sheila and a great selection of similar new, used and collectible books available now at great prices. One of the best business books ive ever read is difficult conversations by douglas stone, bruce patton, and sheila heen. For more information, tools and tips please refer to kofmans book, conscious business, and his articles. How to discuss what matters most by douglas stone, bruce patton, and sheila heen summary written by conflict research consortium staff citation. How to discuss what matters most pdf, epub, docx and torrent then this site is not for you.
Not since picking up stephen coveys seven habits of highly effective people over 10 years ago have i come across a book that is destined to have great impact on both myself and millions of other readers. Review of difficult conversations by douglas stone, bruce. Sometimes things seem to explode in the classroom, and what do we do then. The new york times business bestseller that has transformed organizations and changed the way millions of people communicate. Difficult conversations is a leading book to learn how to talk about tough issues. Having hard conversations is designed to teach adults to talk to one another about difficult issues.
With more than 4 million copies sold, this booknow in its second editiongives you the tools to prepare for highstakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything. Listened to this set twice, and will go back to it for reference in the future. Difficult conversations walks you through a proven, stepbystep approach for understanding and conducting tough conversations. The same type of threat is involved in, for example, seeking a raise or a promotion, resolving a conflict with another employee, or arguing against a company strategy or policy. These situations are difficult because they involve a direct threat to the persons career. For most educators, confronting colleagues with truths about ineffective practices or potentially harmful behavior can be extremely challenging. Examples of conversations discussed are breaking up in a relationship, asking for a raise, dealing with an ex on childrelated issues, dealing with perceived racism at work, dealing with perceived poor workmanship. How to discuss what matters most, douglas stone, bruce patton, and sheila heen, new york. If youre looking for a free download links of difficult conversations. The 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people ask we attempt or avoid difficult conversations every daywhether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.
Apr 01, 1999 difficult conversations is a howto selfhelp book on negotiating conflict in emotionallyloaded discussions between two people. The best example of this is from the movie annie hall. Nov 03, 2011 difficult conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the harvard negotiation project. Overall, the language used is simple and easy to understand. My new coworker is a nightmare and i helped her get the job. It is a book you will turn to again and again for advice, practical skills, and reassurance. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. Difficult conversations written by anonymous on february 2nd, 2006. Jun 10, 2011 in life you are either a tackler or a dodger. The key is to understand that dialogue is the free flow of meaning between two or more people. We attempt or avoid difficult conversations every daywhether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Nov 02, 2010 the 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people ask we attempt or avoid difficult conversations every daywhether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.
In todays professional development marketeering climate, the book s. Apr 11, 20 difficult conversations is based on the book difficult conversation and is a methodology of how to engage anyone successfully through a difficult conversation. The book crucial conversations is about having great conversations when the stakes are high. How to discuss what matters most paperback nov 2 2010. Authentic communication leads to greater understanding and teamwork martha lasley abstract this article offers a practical approach to facilitating difficult conversations. Handbook for facilitating difficult conversations in the. Difficult conversations are a normal part of life we have them with friends, colleagues, relatives, in a variety of settings. You are shown conversations of what went wrong and what went right to help you discuss difficult issues and deal with difficult people. Step process for difficult conversations adapted from melissa brodrick, harvard medical school ombuds and david michael, nih ombuds page. How to discuss what matters most 9780143118442 by stone, douglas.
However, should you delivered electronically that software and possess worked your pet, youll be able to get to be the initial user, that may depart the opinions. Handbook for facilitating difficult conversations in the classroom. The 10thanniversary edition of the new york times business bestsellernow updated with answers to ten questions people ask. Filled with examples from everyday life, difficult conversations will help you on your job, at home, or out of the world. Probably one of the best audiobooks i have ever heard. Stone, patton, and heen provide an excellent resource in their book difficult conversations viking, 1999. Douglas stone quotes author of difficult conversations. Difficult conversations audiobook chapter 1 youtube. The what happened conversation is an acknowledgment that the absolute truth is elusive in a difficult conversation.
Difficult conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives. Its a short, practical guide on how to talk about what matters. Mar 11, 2009 one of the best business books ive ever read is difficult conversations by douglas stone, bruce patton, and sheila heen. When you fill the pool of shared meaning, you have success. It teaches us to work through them by understand that were not engaging in one dialogue but three. Knowing strategies for turning difficult encounters into learning opportunities enables us to address important, but. In essence difficult conversations is a practical everyday guide for living and breathing stephens fifth habit seek first to understand then to be understood. Step process for difficult conversations adapted from melissa brodrick, harvard medical school ombuds and david michael, nih ombuds page 1. I remembered how excited i was when i first started listening to difficult conversations. Aug 30, 2011 difficult conversations gives you helpful tips to share with your clients, as well as being an excellent resource to recommend to them. I recommend you get it because we all have people to confront and. Jul 05, 2000 difficult conversations walks you through a proven, concrete, stepbystep approach for understanding and conducting tough conversations. The authentic communication model is more than a tool. And, if youd like to improve how you deal with conflict, then this book does double duty.
1347 92 101 616 361 1273 1083 1066 678 176 1055 470 1077 1510 1382 672 1254 370 168 1469 753 728 566 895 346 684 531 1367 200